PUTRAJAYA: The Malaysian Communications and Multimedia Commission (MCMC) has issued a Commission Directive against three telecommunications (telecom) companies for failing to meet broadband service standards and improving quality of service in several areas of Langkawi including the Langkawi Expressway and tourist sites.
The companies were Celcom Axiata Bhd, Digi Telecommunications Sdn Bhd and U Mobile Sdn Bhd.
MCMC, in a statement today, said the Commission directive, registered on May 19, 2022, required the three companies to make improvements to ensure that their quality of service and user experience are at a good level and compliant. to the Mandatory Quality of Services (MSQoS) standards.
“Failure to comply with the Commission’s directive on these quality standards may result in telecom operators being fined up to RM200,000 under Section 109 of the Communications and Multimedia Act” , did he declare.
On June 14, Communications and Multimedia Minister Tan Sri Annuar Musa ordered MCMC to carry out nationwide mapping, measure actual internet speed levels and compare them to reports prepared by telecommunications operators.
Following this, MCMC said it conducted technical audits on broadband services under MSQoS in 3,038 locations nationwide that were selected based on location records of complaints received by the commission.
Of the total, he said 40 mandatory compliance notices involving 449 early failing locations were issued from Jan. 1 to June 15.
MCMC said the routine audits were conducted to monitor the performance level of the quality of services provided by the service providers.
“Since last year, MCMC has implemented a transformation of all state offices where improvements include adding equipment and increasing the number of audit teams from six at 14.
“MCMC has also strengthened the application of MSQoS for wireless broadband access services,” he said. — Bernama